Terms of service

By creating an account, downloading our mobile application or otherwise using Pillars Business Consultant, you agree to these terms on behalf of yourself and the business or organisation you represent. If you do not agree, please do not use the service.

Pillars Business Consultant is an AI business advisory platform for small and growing businesses. It helps you record sales and expenses, understand your numbers, generate reports and get practical advice. It is not an accounting system, a bank, or a regulated financial, legal or tax adviser.

You must be at least 16 years old and provide accurate registration details, including a valid phone number for verification.

You are responsible for keeping your credentials confidential and for all activity carried out under your account.

Business administrators are responsible for granting, reviewing and removing access for their own team members.

You agree not to use the platform to send unlawful, deceptive, hateful, harassing or misleading material.

You agree not to infringe intellectual property rights, impersonate another person or organisation, or upload content you do not have the right to use.

You agree not to attempt to access another tenant's data, probe or disrupt the service, reverse engineer it, scrape it, or use it to build a competing product.

You agree not to upload malware, or to use the platform for unsolicited bulk messaging that breaches applicable communications or data protection laws.

We may suspend or terminate an account that puts the platform, other customers or the public at risk.

You retain ownership of the content you upload or create. You grant us a limited licence to host, process and display that content solely to operate the service for you.

You are responsible for obtaining any consents required for the personal data you upload, including customer details recorded against sales.

You are responsible for the accuracy of the figures you enter; reports and advice can only be as reliable as the records behind them.

The platform produces drafts and recommendations. You are responsible for reviewing, editing and approving anything you publish, and for ensuring it is accurate and lawful in your jurisdiction.

Recommendations from the AI Business Consultant are advisory only and are not regulated financial, legal or tax advice. Business decisions and spending remain entirely yours.

Paid plans renew automatically until cancelled. Trials convert only if you choose a paid plan; no card is required to start a trial.

Fees are payable in advance and, except where the law requires otherwise, are non-refundable for a period already served.

Plan changes take effect from the next billing cycle unless stated otherwise at checkout.

We work to keep the platform available and secure and schedule maintenance to minimise disruption, but the service is provided on an “as available” basis. Enterprise agreements may include a specific uptime commitment.

To the extent permitted by law, the service is provided without warranties of any kind, express or implied, including fitness for a particular purpose. We do not guarantee any particular level of revenue, profit, funding or growth resulting from advice given by the platform.

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the service is limited to the fees you paid in the twelve months before the claim.

We are not liable for indirect, incidental or consequential loss, including lost revenue, profit, funding, data or goodwill.

Nothing in these terms excludes liability that cannot lawfully be excluded, such as liability for death or personal injury caused by negligence, or for fraud.

You may cancel at any time from the Subscription area, and you may request deletion of your data at any time. We may suspend or terminate access for material breach of these terms.

On termination your workspace is closed and your data is handled as described in our privacy policy and data deletion page.

We may update these terms as the platform develops. Material changes will be notified in the platform or by message before they take effect. Continued use after that date means you accept the updated terms.